Statistics for Business by Derek L. Waller

Statistical analysis is essential to business decision-making and management, but the underlying theory of data collection, organization and analysis is one of the most challenging topics for business students and practitioners. This user-friendly text and CD-ROM package will help you to develop strong skills in presenting and interpreting statistical information in a business or management environment.

Based entirely on using Microsoft Excel rather than more complicated applications, it includes a clear guide to using Excel with the key functions employed in the book, a glossary of terms and equations, plus a section specifically for those readers who feel rusty in basic maths. Each chapter has worked examples and explanations to illustrate the use of statistics in real life scenarios, with databases for the worked examples, cases and answers on the accompanying CD-ROM.

* Focused on the application of statistics for business using Microsoft Excel
* Includes over 200 worked examples, exercises and cases illustrating real-life business scenarios using statistics
* Accompanying CD-ROM provides databases for all worked examples, exercises, cases, and selected tables

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The Goal: A Process of Ongoing Improvement - Revised 3rd Edition by Eliyahu M. Goldratt

Revised third edition!

Alex Rogo is the manager of a failing manufacturing plant who receives an ultimatum from corporate headquarters: Turn the situation around in three months or the plant will be scrapped. With help from a mysterious mentor, Rogo discovers a revolutionary new way to do business—a way for people in any field of endeavor to increase productivity, profitability, and personal fulfillment.

A business book disguised as a novel, a love story about the manufacturing process, and an exhilarating adventure in human potential, The Goal is changing how America does business. First published in 1984, it became an underground bestseller; today it's used by thousands of companies and taught in hundreds of business schools. Includes the author's personal story, "My Saga."

This third edition includes case study interviews. Professional readers recreate interviews that David Whitford, Editor at Large with Fortune Small Business, conducts with the author Eli Goldratt and with business professionals from General Motors, Thomson-Shore, Security Federal Banks and others who put the principles of The Goal into action.

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Design Thinking Research: Building Innovation Eco-Systems (Understanding Innovation) by Larry Leifer, Hasso Plattner, Christoph Meinel

This book summarizes the results of Design Thinking Research carried out at Stanford University in Palo Alto, California, USA, and Hasso Plattner Institute in Potsdam, Germany.
The authors offer readers a closer look at Design Thinking with its processes of innovations and methods. The contents of the articles range from how to design ideas, methods, and technologies via creativity experiments and wicked problem solutions, to creative collaboration in the real world and the connectivity of designers and engineers. But the topics go beyond this in their detailed exploration of design thinking and its use in IT systems engineering fields and even from a management perspective.
The authors show how these methods and strategies work in companies, introduce new technologies and their functions and demonstrate how Design Thinking can influence as diverse a topic area as marriage. Furthermore, we see how special design thinking use functions in solving wicked problems in complex fields.
Thinking and creating innovations are basically and inherently human – so is Design Thinking. Due to this, Design Thinking is not only a factual matter or a result of special courses nor of being gifted or trained: it’s a way of dealing with our environment and improving techniques, technologies and life.

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Portfolio Decision Analysis: Improved Methods for Resource Allocation (International Series in Operations Research & Management Science) by Ahti Salo, Jeffrey Keisler, Alec Morton

Portfolio Decision Analysis: Improved Methods for Resource Allocation provides an extensive, up-to-date coverage of decision analytic methods which help firms and public organizations allocate resources to 'lumpy' investment opportunities while explicitly recognizing relevant financial and non-financial evaluation criteria and the presence of alternative investment opportunities. In particular, it discusses the evolution of these methods, presents new methodological advances and illustrates their use across several application domains.
The book offers a many-faceted treatment of portfolio decision analysis (PDA). Among other things, it (i) synthesizes the state-of-play in PDA, (ii) describes novel methodologies, (iii) fosters the deployment of these methodologies, and (iv) contributes to the strengthening of research on PDA. Portfolio problems are widely regarded as the single most important application context of decision analysis, and, with its extensive and unique coverage of these problems, this book is a much-needed addition to the literature. The book also presents innovative treatments of new methodological approaches and their uses in applications.
The intended audience consists of practitioners and researchers who wish to gain a good understanding of portfolio decision analysis and insights into how PDA methods can be leveraged in different application contexts. The book can also be employed in courses at the post-graduate level.

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Economic Methodology: A Historical Introduction (Economics as Social Theory) by Harro Maas

Ever since the inception of economics over two hundred years ago, the tools at the discipline’s disposal have grown more and more more sophisticated. This book provides a historical introduction to the methodology of economics through the eyes of economists.
The story begins with John Stuart Mill's seminal essay from 1836 on the definition and method of political economy, which is then followed by an examination of how the actual practices of economists changed over time to such an extent that they not only altered their methods of enquiry, but also their self-perception as economists. Beginning as intellectuals and journalists operating to a large extent in the public sphere, they then transformed into experts who developed their tools of research increasingly behind the scenes. No longer did they try to influence policy agendas through public discourse; rather they targeted policymakers directly and with instruments that showed them as independent and objective policy advisors, the tools of the trade changing all the while.
In order to shed light on this evolution of economic methodology, this book takes carefully selected snapshots from the discipline’s history. It tracks the process of development through the nineteenth and twentieth centuries, analysing the growth of empirical and mathematical modelling. It also looks at the emergence of the experiment in economics, in addition to the similarities and differences between modelling and experimentation.
This book will be relevant reading for students and academics in the fields of economic methodology, history of economics, and history and philosophy of the social sciences.

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Making IT Lean: Applying Lean Practices to the Work of IT by Howard Williams, Rebecca Duray

Making IT Lean: Applying Lean Practices to the Work of IT presents Lean concepts and techniques for improving processes and eliminating waste in IT operations and IT Service Management, in a manner that is easy to understand. The authors provide a context for discussing several areas of application within this domain, allowing you to quickly gain insight into IT processes and Lean principles.

The text reviews IT Service Management, with reference to the IT Infrastructure Library (ITIL®) as a framework for best practices—explaining how to use it to accommodate Lean processes and operations. Filled with straightforward examples, it provides enough modeling tools so you can start your Lean journey right away. Examining the work of IT from an IT practitioner perspective, the book includes coverage of:
The OM Perspective—considers the work of IT from an Operations Management (OM) perspective, showing how many of the concepts that have been successfully applied within manufacturing can be applied to IT
The Lean Improvement Model—explains Lean concepts and practices and details the authors’ Lean improvement model
Lean Problem-Solving (Identifying and Understanding Problems)—considers operational work in IT and explains how to apply Lean practices related to problem identification and root cause analysis
Lean Problem-Solving (Identifying and Managing Solutions)—describes how to use good problem identification as the basis for identifying the right solutions
Lean IT Service Management—examines IT work from an IT Service Management perspective, using the ITIL® framework as a guide
Implementing and Sustaining Lean IT Improvements—explains how to implement and sustain Lean IT improvements
Throughout the book, the authors use a simple model for Lean Improvement as the framework for communicating practical guidance on identifying and understanding problems, as well as identifying, implementing, managing, and improving solutions. Emphasizing alignment with core Lean concepts, such as A3 Thinking and Plan Do Check Act, it introduces concepts in a manner that allows you to take away small bits at a time and immediately apply them in your IT operations. Exploring the notion that any IT organization can benefit from the application of Lean, the text supplies you with virtually limitless opportunities for improvement in your IT organization.

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Measuring and Improving Productivity in Services: Issues, Strategies and Challenges (Services, Economy and Innovation) by Faridah Djellal, Faiz Gallouj

The definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of services specificities on the concept of productivity and reviews the attempts to measure it. The second part is devoted to the main determinants of productivity growth and the strategies to increase productivity in service firms and organisations.

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Overcoming Isolation: Information and Transportation Networks in Development Strategies for Peripheral Areas (Advances in Spatial Science) by Harry Coccossis, Peter Nijkamp

As European countries pursue a common effort towards establishing a European Union, various isolated -and consequently disadvantaged -regions are likely to face increasing competitive pressures due to their peripheral location. To assist such areas, regional, national and supranational bodies put much effort into developing transport and communication networks and linkages in order to ensure that such less favoured areas are better integrated in the broader European social and economic development process. This book addresses the issue of lagging development in various -mainly central and southern - European regions which are in a disadvantageous position as a result of their isolated 10cation.··The persisting problems of social and economic development in several European Union areas (e.g. islands, mountains, border areas) has turned the attention of policy-makers to "the critical importance of transport and (tele)communication linkages. The purpose of the book is to bring into perspective the role of transport and communications in regional policy for peripheral areas. This subject is currently of high priority, since the European Union through the Structural Funds interventions (i.e. the Community Support Frameworks) and the new Cohesion Fund relies heavily on transport and communication infrastructure investments to assist areas which are at a disadvantage due to their peripheral location and isolation. Furthermore, as the Union considers enlargement, some of these issues might be of wide European interest.

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Economic Rationalism in Canberra: A Nation-Building State Changes its Mind by Michael Pusey

Throughout the world since the 1970s, state and public sector reform has been driven by a conservative agenda emphasising notions of 'streamlining' and 'rationalisation'; Australia has been no exception. Michael Pusey undertakes a detailed analysis of top bureaucrats in Canberra who have been responsible for this recasting of national policy. He concludes that economist rationalist view dominate each of the key ministries, and have altered the traditional balance between the economy, the state and society. The book also discusses the social significance of economic rationalisation and public sector reform from a theoretical perspective, contributing to contemporary understanding of modernisation, public morality and citizenship in the new global order.

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Statistical Noise or Valuable Information by Clemens Pirker

Clemens Pirker addresses the frequent doubt among researchers on how to deal with extreme and outlying observations in data analysis. He draws on various scientific domains to explore possible handling alternatives and the relevance of the phenomenon. In the empirical section, a published segmentation study on international tourists using sample censoring is replicated and the effects on the results are discussed. The dissertation concludes that authors may leverage their insights from given data by reporting those cases and their influence on the results.

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Political Failure by Agreement: Learning Liberalism and the Welfare State (New Thinking in Political Economy) by Gerhard Wegner

The purpose of this book is to reconsider economic liberalism from the viewpoint of political liberalism. The author argues that advocates of economic liberalism largely overlook empirical political preferences which, in many societies, go far beyond a limited role of the state. Recent difficulties of reforming the welfare state provide evidence that political preferences are at odds with liberal economic policy in numerous cases. This fact challenges a political conception which demands a limited state role but also claims that citizens' preferences 'as they are' should determine the content of policies. Using an evolutionary perspective on economic liberalism, this book develops new arguments about how economic liberalism can be brought into line with political liberalism. Drawing on an evolutionary theory of markets, Gerhard Wegner reinforces the claim that liberal economic policies are conducive to prosperity in society, but he argues that the liberal promise of prosperity does not translate into corresponding political preferences on the part of citizens. A tension between political and economic liberalism arises which lies at the centre of this book. "Political Failure by Agreement" will strongly appeal to postgraduate students and researchers of global governance, political theory, political economy and institutional economics.

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Eu Enlargement and Its Macroeconomic Effects in Eastern Europe : Currencies, Prices, Investment and Competitiveness (Studies in Economic Transition) by Hubert Gabrisch, Rudiger Pohl

The contributors to this volume discuss the lack of competitiveness of Eastern countries and their need for structural adjustment. The main issues considered are the problem of price convergence in integrated markets, the positive approach to foreign capital inflows, the problem of the current account deficit and the direction of strucural change. The book consists of a wide range of theoretical approaches--from supply-side to more demand-side orientations.

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Dangerous Markets: Managing in Financial Crises by Dominic Barton, Roberto Newell, Gregory Wilson

A corporate guide to crisis management in volatile financial markets
Current financial crises in Argentina, Japan, and Turkey are being played out on the front pages of newspapers, and these are just the most recent financial crises that have rolled across the globe in the last decade and whose far-reaching impact hurts business around the world. Dangerous Markets: Managing in Financial Crises recognizes that no global corporation or financial institution can afford to ignore the potential of a financial storm and will help top management and financial professionals navigate through this often disastrous maze.
While many books discuss financial crises and their ramifications, none has presented an action plan for managing these storms—until now. Dangerous Markets: Managing in Financial Crises presents a method that allows executives and financial professionals to recognize the warning signs of a financial crisis and act appropriately before the situation spirals out of control. Based on years of research and practice in cleaning up the mess, McKinsey consultants Barton, Newell, and Wilson reveal the warning signs of potential financial catastrophes and provide unique principles that can be followed to shape and manage a strategy for survival.

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Difficult Conversations: How to Discuss What Matters Most by Sheila Heen, Bruce Patton, Douglas Stone

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

• Decipher the underlying structure of every difficult conversation
• Start a conversation without defensiveness
• Listen for the meaning of what is not said
• Stay balanced in the face of attacks and accusations
• Move from emotion to productive problem solving

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RFID Handbook: Fundamentals and Applications in Contactless Smart Cards and Identification 2nd Edition by Klaus Finkenzeller

RFID (Radio Frequency Identification) is used in all areas of automatic data capture allowing contactless identification of objects using RF. With applications ranging from secure internet payment systems to industrial automation and access control, RFID technology solutions are receiving much attention in the research and development departments of large corporations. RFID is a major growth are in auto ID, allowing emergency vehicles to safely trip traffic signals, and providing the technology behind contactless smart cards, "autopiloting" cars, and production automation. Fully revised and updated to include all the latest information on industry standards and applications, this new edition provides a standard reference for people working with RFID technology. Expanded sections explain exactly how RFID systems work, and provide up-to-date information on the development of new tags such as the smart label.
Updated coverage of RFID technologies, including electron data carrier architecture and common algorithms for anticollision
Details the latest RFID applications, such as the smartlabel, e-commerce and the electronic purse, document tracking and e-ticketing
Detailed appendix providing up-to-date information on relevant ISO standards and regulations, including descriptions of ISO 14443 for contactless ticketing and ISO 15693 covering the smartlabel
A leading edge reference for this rapidly evolving technology, this text is of interest to practitioners in auto ID and IT designing RFID products and end-users of RFID technology, computer and electronics engineers in security system development and microchip designers, automation, industrial and transport engineers and materials handling specialists. Also a valuable resource for graduate level students in electronics and industrial engineering design.

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Advances in Numerical Methods (Lecture Notes in Electrical Engineering) by Nikos Mastorakis, John Sakellaris

Recent Advances in Numerical Methods features contributions from distinguished researchers, focused on significant aspects of current numerical methods and computational mathematics. The increasing necessity to present new computational methods that can solve complex scientific and engineering problems requires the preparation of this volume with actual new results and innovative methods that provide numerical solutions in effective computing times. Each chapter will present new and advanced methods and modern variations on known techniques that can solve difficult scientific problems efficiently.

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Cross- Functional Teams: Working with Allies, Enemies, and Other Strangers by Glenn M. Parker

In this completely revised version of his best-selling book, Cross-Functional Teams: Working with Allies, Enemies, and Strangers, author and consultant Glenn Parker updates his definitive practical guide to include his recent work in team rewards and recognition, communications technology, and multicultural and virtual-team issues. This new edition contains fresh examples and additional case studies of successful cross-functional teams from IBM, Parke-Davis, Xerox, Boeing, BOC Gases, government agencies, and more. Parker offers concrete advice and inspiration to team leaders, team members, and senior management. Cross-Functional Teams delivers a team operating manual to executives, team leaders, human resource professionals, and students of organizational behavior and provides a tool kit of assessment surveys, worksheets, checklists, and even sample training programs to help launch and sustain effective teams.

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Applied Asset and Risk Management: A Guide to Modern Portfolio Management and Behavior-Driven Markets (Management for Professionals) by Yves-Michel Leporcher, Marcus Schulmerich, Ching-Hwa Eu

This book is a guide to asset and risk management from a practical point of view. It is centered around two questions triggered by the global events on the stock markets since the middle of the last decade:
-  Why do crashes happen when in theory they should not?
-  How do investors deal with such crises in terms of their risk measurement and management and as a consequence, what are the implications for the chosen investment strategies?
The book presents and discusses two different approaches to finance and investing, i.e., modern portfolio theory and behavioral finance, and provides an overview of stock market anomalies and historical crashes. It is intended to serve as a comprehensive introduction to asset and risk management for bachelor’s and master’s students in this field as well as for young professionals in the asset management industry. A key part of this book is the exercises to further demonstrate the concepts presented with examples and a step-by-step business case. An Excel file with the calculations and solutions for all 17 examples as well as all business case calculations can be downloaded at extras.springer.com.

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Private Empire: ExxonMobil and American Power by Steve Coll

In Private Empire Steve Coll investigates the largest and most powerful private corporation in the United States, revealing the true extent of its power. ExxonMobil’s annual revenues are larger than the economic activity in the great majority of countries. In many of the countries where it conducts business, ExxonMobil’s sway over politics and security is greater than that of the United States embassy. In Washington, ExxonMobil spends more money lobbying Congress and the White House than almost any other corporation. Yet despite its outsized influence, it is a black box.

Private Empire pulls back the curtain, tracking the corporation’s recent history and its central role on the world stage, beginning with the Exxon Valdez accident in 1989 and leading to the Deepwater Horizon oil spill in the Gulf of Mexico in 2010. The action spans the globe, moving from Moscow, to impoverished African capitals, Indonesia, and elsewhere in heart-stopping scenes that feature kidnapping cases, civil wars, and high-stakes struggles at the Kremlin. At home, Coll goes inside ExxonMobil’s K Street office and corporation headquarters in Irving, Texas, where top executives in the “God Pod” (as employees call it) oversee an extraordinary corporate culture of discipline and secrecy.

The narrative is driven by larger than life characters, including corporate legend Lee “Iron Ass” Raymond, ExxonMobil’s chief executive until 2005. A close friend of Dick Cheney’s, Raymond was both the most successful and effective oil executive of his era and an unabashed skeptic about climate change and government regulation.. This position proved difficult to maintain in the face of new science and political change and Raymond’s successor, current ExxonMobil chief executive Rex Tillerson, broke with Raymond’s programs in an effort to reset ExxonMobil’s public image. The larger cast includes countless world leaders, plutocrats, dictators, guerrillas, and corporate scientists who are part of ExxonMobil’s colossal story.

The first hard-hitting examination of ExxonMobil, Private Empire is the masterful result of Coll’s indefatigable reporting. He draws here on more than four hundred interviews; field reporting from the halls of Congress to the oil-laden swamps of the Niger Delta; more than one thousand pages of previously classified U.S. documents obtained under the Freedom of Information Act; heretofore unexamined court records; and many other sources. A penetrating, newsbreaking study, Private Empire is a defining portrait of ExxonMobil and the place of Big Oil in American politics and foreign policy.

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Trend Forecasting with Technical Analysis: Unleashing the Hidden Power of Intermarket Analysis to Beat the Market (Trade Secrets Series) by Louis B. Mendelsohn

Market methods from the last century won’t work in this one and Louis Mendelsohn’s breakthrough book takes technical analysis to a new level. Mendelsohn presents a comprehensive approach combining technical and intermarket analysis into one powerful framework for accurately forecasting trends. You’ll discover:
-Precise trading strategies that work for day & position traders
-The limitations of traditional technical analysis methods
-How to accurately forecast moving averages using intermarket analysis and neural networks.
It’s time for a fresh approach to technical analysis. Now, get the latest market timing and trend forecasting methods you need to profit consistently in the equity, options and futures markets.

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Marketing Strategy, Text and Cases by Michael Hartline, O. C. Ferrell

Thoroughly revised and updated, MARKETING STRATEGY, 6e continues with one primary goal: to teach students to think and act like marketers. Packed with cutting-edge coverage, current examples, new cases, and photographs, the sixth edition delivers a practical, straightforward approach to analyzing, planning, and implementing marketing strategies--helping students learn to develop a customer-oriented market strategy and market plan. Students sharpen their analytical and creative critical thinking skills as they learn the key concepts and tools of marketing strategy. Continuing in the text's signature student-friendly style, the sixth edition covers essential points without getting bogged down in industry jargon--all in a succinct 10 chapters. Available with InfoTrac Student Collections http://gocengage.com/infotrac.

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Evaluating Investments in Health Care Systems: Health Technology Assessment (SpringerBriefs in Health Care Management and Economics) by Alessandro Scaletti

This book focuses on the innovative and more critical management approach adopted in the PA (Public Administration) in order to identify and describe the main models and instruments to economically evaluate the decision making process in accordance to the specific conditions such as efficiency, effectiveness, cost and equity. The manuscript pays special attention to this sector by identifying, investigating and applying the main evaluation models (logic and methods) of the decision making process, in particular in terms of investment decisions. In the recent decades, with reference to PA, several managerial approaches have been developed from a business management perspective. These managerial approaches differ in terms of variables analyzed, such as the role of governance or the specific logics and mechanisms applied, but all of them have a common goal, which is the improvement of efficiency, effectiveness, economic and equitable decision making and operations in the PA. This book investigates the different mentioned frameworks adopting a wider and integrated analysis perspective on the evaluation of investments in the health care system.

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Rethinking Rights and Regulations: Institutional Responses to New Communications Technologies (Telecommunications Policy Research Conference) by Steven S. Wildman, Lorrie Faith Cranor

The contributors to this volume examine issues raised by the intersection of new communications technologies and public policy in this post-boom, post-bust era. Originally presented at the 30th Research Conference on Communication, Information, and Internet Policy (TPRC 2002)--traditionally a showcase for the best academic research on this topic--their work combines hard data and deep analysis to explore the dynamic interplay between technological development and society.The chapters in the first section consider the ways society conceptualizes new information technologies and their implications for law and policy, examining the common metaphor of "cyberspace as place," alternative definitions of the Internet, the concept of a namespace, and measures of diffusion. The chapters in the second section discuss how technological change may force the rethinking of legal rights; topics considered include spectrum rights, intellectual property, copyright and "paracopyright," and the abridgement of constitutional rights by commercial rights in ISP rules. Chapters in the third and final section examine the constant adjustment and reinterpretation of regulations in response to technological change, considering, among other subjects, liability regimes for common carriers and the 1996 detariffing rule, privacy and enhanced 911, and the residual effect of state ownership on privatized telecommunication carriers. The policy implications of Rethinking Rights and Regulations are clear: major institutional changes may be the necessary response to major advances in telecommunications technology.

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Economics Micro & Macro (CliffsAP) by Ronald Pirayoff

CliffsAP study guides help you gain an edge on Advanced Placement* exams. Review exercises, realistic practice exams, and effective test-taking strategies are the key to calmer nerves and higher AP* scores.
CliffsAP Economics Micro & Macro is for students who are enrolled in AP Economics or who are preparing for the Advanced Placement Examination in Economics to earn college credit and/or placement into advanced coursework at the college level. Inside, you’ll find test-taking strategies, a clear explanation of the exam format, a look at how exams are graded, and more:
A topic-by-topic look at what’s on the exam
Reviews of both micro- and macroeconomics
A checklist of the materials you’ll need on test day
Four full-length practice tests
Sample questions (and answers!) and practice tests reinforce what you’ve learned in areas such as product and factor markets, supply and demand, and price elasticity. CliffsAP Economics Mirco & Macro also includes information on the following:
Gross Domestic Product
Aggregate supply and demand
Fiscal policies
Production costs
Profit maximizations
The government’s role
International economics
This comprehensive guide offers a thorough review of key concepts and detailed answer explanations. It’s all you need to do your best — and get the college credits you deserve.
*Advanced Placement Program and AP are registered trademarks of the College Board, which was not involved in the production of, and does not endorse this product.

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50 Ways to Improve Your Presentation Skills in English by Bob Dignen

"The 50 ways...series" provides a range of instant ways to improve your communications skills in business. The 50 tips in these books will allow the learner to make noticeable improvement in their business English with minimum effort. This book of 50 practical tips and exercises, will allow students to build their confidence and make noticeable improvements when delivering professional presentations in English.

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Selling Professional Services to the Fortune 500: How to Win in the Billion-Dollar Market of Strategy Consulting, Technology Solutions, and Outsourcing Services by Gary S. Luefschuetz

The secrets to grabbing your share of an $800 billion market!
“A recommended read for anyone in line-management or businessdevelopment roles, whether selling to the Fortune 500 or public sector. The book imparts commonsense information presented in a way that is easy to relate to and is useable.”
Lisa Daniels, Vice President, SAIC
“A great play-by-play on how to enter and succeed in the professional services industry. As companies look to improve profits that have been eroded by declining product margins, a move into professional services has been the right answer for many. This book can help you make the move!”
Natalie Buford-Young, President, The Rainfield Group
About the Book:
Despite vast changes in the economy since the 2008 financial crisis, the global consulting and outsourcing services markets remain robust and offer substantial growth opportunities. While many companies retrench in the face of chaos, leading management consulting firms and IT service providers are seizing the opportunity to adapt to the new business environment, stay relevant to clients, overcome sales and delivery obstacles, and close new business opportunities.
To that end, Selling Professional Services to the Fortune 500 explains how to get in the door, whom to target, and how to build the right relationships.
An operations and finance executive who has worked with the industry’s top firms, Gary S. Luefschuetz leads you through the process of successfully selling to the world’s biggest companies. He provides expert insight into every element of the sales cycle—from picking your delivery sweet spots to engaging with corporate procurement organizations to understanding the dynamics of the negotiation process.
With Selling Professional Services to the Fortune 500, you have what you need to:
Expand your delivery footprint
Create brand awareness
Provide a full suite of services across the consulting lifecycle
Build and maintain trusted advisor relationships
Develop a robust sales pipeline
Manage stakeholders throughout the sales and delivery cycle
The opportunities in the global consulting and outsourcing services markets have attracted an abundance of new providers, so competition is fiercer than ever. As a result, pricing structures are heavily scrutinized and many services are being viewed as commodities by aggressive corporate procurement organizations. Selling Professional Services to the Fortune 500 helps you price your service offerings accordingly and maintain your competitive edge.

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Emotional Intelligence 2.0 by Travis Bradberry, Jean Greaves

By now, emotional intelligence (EQ) needs little introduction — it’s no secret that EQ is critical to your success. But knowing what emotional intelligence is and knowing how to use it to improve your life are two very different things. Emotional Intelligence 2.0 delivers a step-by-step program for increasing your emotional intelligence using the four core EQ skills — self-awareness, self-management, social awareness, and relationship management — to exceed your goals and achieve your fullest potential. For the first time ever in a book, Drs. Bradberry and Greaves unveil TalentSmart’s revolutionary program to help people identify their EQ skills, build these skills into strengths, and enjoy consistent performance in the pursuit of important life objectives. This audiobook contains proven strategies from a decade-long effort to accurately measure and increase emotional intelligence. Trusted by upper-echelon leaders inside companies worldwide, these strategies will enable you to capitalize on the skills responsible for 58% of performance in all types of jobs. The new, enhanced online edition of the world’s bestselling emotional intelligence test, the Emotional Intelligence Appraisal®, will show you where your EQ stands today and what you can do to begin maximizing it immediately. The audiobook’s smooth narrative style turns rigorous research into memorable stories and practical strategies that anyone can use to his or her advantage. With 90% of top performers high in EQ, and EQ twice as important as IQ in getting where you want to go in life, who can afford to ignore it?

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Basic Economics: A Citizen's Guide to the Economy by Thomas Sowell

At last there is a citizen's guide to the economy, written by an economist who uses plain English. No jargon, no graphs, no equations. Yet this is a comprehensive survey, covering everything from rent control and the rise and fall of businesses to the international balance of payments.The purpose of Basic Economics is to enable people without any economic training to understand the way the economy functions-not only the American economy, but other economies around the world.Some of the clearest demonstrations of the role of prices, for example, come from economies in which prices are not allowed to function-with consequences which show just what those functions are and what happens when they are lacking.In the end, this is not a book from which to cram facts, but one from which to gain an understanding of the economy that will enable you to form your own conclusions on the basis of tested principles, rather than on the basis of emotion or rhetoric. That is the goal of the journey, but you should also enjoy the trip along the way.

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From Business Strategy to IT Action: Right Decisions for a Better Bottom Line by Robert J. Benson, Tom Bugnitz

From Business Strategy to IT Action gives companies of all sizes the tools to effectively link IT to business strategy and produce effective, actionable strategies for bottom-line results. The authors present CEOs, CFOs, CIOs, and IT managers with a powerful and accessible resource packed with such useful material as:
* The Strategy-to-Bottom-Line Value Chain, which integrates the management practices relating to planning, prioritization, alignment, and assessing a company's entire IT budget
* Methods for using IT Impact Management to establish IT culture and performance models for the business/IT connection
* The IT Improvement Zone, which quickly identifies where a company can focus its energies for maximum results
* And much more

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The End of Power: From Boardrooms to Battlefields and Churches to States, Why Being In Charge Isn't What It Used to Be by Moises Naim

We know that power is shifting: From West to East and North to South, from presidential palaces to public squares, from once formidable corporate behemoths to nimble startups and, slowly but surely, from men to women. But power is not merely shifting and dispersing. It is also decaying. Those in power today are more constrained in what they can do with it and more at risk of losing it than ever before.

In The End of Power, award-winning columnist and former Foreign Policy editor Moisés Naím illuminates the struggle between once-dominant megaplayers and the new micropowers challenging them in every field of human endeavor. Drawing on provocative, original research, Naím shows how the antiestablishment drive of micropowers can topple tyrants, dislodge monopolies, and open remarkable new opportunities, but it can also lead to chaos and paralysis. Naím deftly covers the seismic changes underway in business, religion, education, within families, and in all matters of war and peace. Examples abound in all walks of life: In 1977, eighty-nine countries were ruled by autocrats while today more than half the world’s population lives in democracies. CEO’s are more constrained and have shorter tenures than their predecessors. Modern tools of war, cheaper and more accessible, make it possible for groups like Hezbollah to afford their own drones. In the second half of 2010, the top ten hedge funds earned more than the world’s largest six banks combined.

Those in power retain it by erecting powerful barriers to keep challengers at bay. Today, insurgent forces dismantle those barriers more quickly and easily than ever, only to find that they themselves become vulnerable in the process. Accessible and captivating, Naím offers a revolutionary look at the inevitable end of power—and how it will change your world.

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